Managing Tickets

Route a ticket to the right person from the ticket detail page: open the ticket, click the assignee control (it reads “Unassigned”), and pick a teammate — or press “a” to open the menu.

Act on several tickets at the same time from the inbox: select rows with the checkboxes, then use the bulk bar to change status, priority, or category, assign or unassign, and clear your selection.

Tag a ticket from the ticket detail page: open the ticket, use the category dropdown to pick one of your team’s categories (or "No category"), and the change saves instantly.

Move a ticket through its lifecycle from the ticket detail page: open the status control (shortcut “c”) and choose Open, Pending, Resolved, or Closed.

See how a portal-opened ticket links to the customer’s CRM contact and account, and how to follow the sidebar links to their contact record and the account’s Support Tickets tab.

Clean up tickets you no longer need: an admin revokes (soft-deletes) a ticket to remove it from the queue while keeping it recoverable, then can permanently delete it for good — which cannot be undone.

Locate tickets fast in the shared inbox: search by subject, combine the Status, Priority, Category, and Assignee filters, sort by any column, and set the page size — CornerSpot remembers your view.

A guided tour of the ticket detail page: the header (number, subject, requester, account), the conversation timeline, and the details sidebar with the Ticket, Timeline, and Attachments sections.

Flag how urgent a ticket is from the ticket detail page: click the priority control and choose Low, Medium, or High (High appears in red). Priority is a simple, mutable label you can filter and sort the inbox by.