Getting Tickets

As a customer types a subject in the portal’s New support request form, CornerSpot surfaces matching help-center articles under “One of these might already answer your question” — so they can self-serve before opening a ticket.

See exactly what your customers do to open a support ticket from the Members Portal — New request, subject, category, priority, message, submit — and how their contact and account are attached automatically.

When a visitor leaves a message in Live Chat and no operator is available, the conversation becomes a tracked support ticket — shown in your shared inbox with the source “Live Chat - Away”.

See what your customers see when they track their support tickets in the Members Portal — the Support list with All / Open / Resolved tabs and the unread dot, plus the ticket thread and its Details panel.