Agent Availability
3 articles
How concurrent agent slots and the Live Active Agents add-on work in CornerSpot
See how CornerSpot caps how many agents can be Active on live chat at once, read the Concurrent connections meter, and add capacity with the Live Active Agents add-on (+5 slots per purchase) — or free a slot by setting an active agent offline.
How to monitor and manage active agents in CornerSpot
See who is online and free up live chat capacity from the Active agents tab in Live Chat Settings: review the concurrent-connections meter, the active-agent roster, and use Set offline to release a slot.
How to set your agent availability (Active, Away, Offline) in CornerSpot
Control whether you receive new live chats: open the presence pill in the Live Chat Inbox and set yourself Active, Away, or Offline. Availability is always your choice — CornerSpot never signs you off automatically.