Replies & Notes

Answer a customer from the ticket detail page: open the ticket, stay on the Public reply tab, type your response, and click Send (or press Ctrl/Cmd + Enter).

Enrich a ticket reply from the composer: click Attach to add files, use Knowledge Base to insert a relevant help article, then send — your reply, files, and article reach the customer together.

Customers can reply by email and an assigned agent can answer from their own inbox — CornerSpot threads every reply back onto the right ticket automatically.

Add a team-only note from the ticket detail page: open the ticket, switch the composer to the Internal note tab, write your note, and click Send. Internal notes are never emailed to the customer.