A ticket's priority is a quick way to flag how urgent it is, so the most pressing work rises to the top of the queue. Cornerspot offers three levels — Low, Medium, and High (High appears in red) — and you can change a ticket's priority at any time from the ticket detail page.
How to set a ticket's priority in Cornerspot
Priority is set from the ticket detail page at /dashboard/support-hub/support/{id}. Here's the quickest path, start to finish.
1. Open the ticket
From the left-hand menu, open Support Tickets and choose Ticket Inbox to reach your shared queue at /dashboard/support-hub/support, then click the ticket you want to flag. The priority control sits in the controls at the top of the ticket header, next to the status and assignee.
2. Open the priority menu
Click the priority control to open the menu. You'll see the three levels — Low, Medium, and High.
3. Choose a priority
Pick the level that fits the situation. High is styled in red so urgent tickets stand out at a glance. The priority updates instantly — there's no separate save step.
Good to know
- It's just a label: Priority is a simple, mutable flag with no automatic side effects — changing it doesn't email anyone or move the ticket's status.
- Change it anytime: You can raise or lower a ticket's priority as often as you like as the situation changes.
- Customers can suggest one: When a customer opens a ticket from the Members Portal, they can choose a priority too — note that Medium is shown to them as Normal.
- Triage by priority: Back in the inbox, you can filter and sort by priority to surface the most urgent tickets first.
Tips for using priority well
- Agree on what each level means with your team so priorities stay consistent across the inbox.
- Reserve High for genuinely time-sensitive issues so it keeps its signal.
- Sort the inbox by priority at the start of a shift to tackle the most urgent work first.