As your support volume grows, categories keep the inbox organized. Tagging a ticket with a category makes it easy to filter, report on, and route similar requests together. This guide shows you how to categorize a ticket from the ticket detail page.
How to categorize a ticket in Cornerspot
You set a ticket's category from the ticket detail page at /dashboard/support-hub/support/{id}. Here's the quickest path, start to finish.
1. Open the ticket inbox
From the left-hand menu, open Support Tickets and choose Ticket Inbox to reach your shared queue at /dashboard/support-hub/support.
2. Open the ticket and find the category dropdown
Click the ticket to open the full conversation. In the header, alongside the status, priority, and assignee controls, you'll find the category dropdown.
3. Pick a category
Open the dropdown and choose one of your team's categories — or pick No category to clear it. The change is saved as soon as you select it.
4. The ticket is now categorized
The chosen category shows in the ticket header and in the Ticket section of the sidebar. You can change or clear it at any time using the same dropdown.
Good to know
- Filter by category: Categories appear as a filter in the inbox, so you can quickly narrow the list to one type of request.
- Visible in the header: Each ticket's category shows in its header and sidebar, giving your team instant context.
- Customers can choose too: When a customer opens a ticket from the Members Portal, they can pick a category on the request form.
- Change it anytime: A ticket's category is never locked — update or clear it whenever the request changes shape.
Managing your categories
You create and manage the available categories from Support Settings on the Categories tab. There you can add new categories, edit their names, toggle them active or inactive, reorder them, and remove ones you no longer use.