Assigning a ticket makes one teammate clearly responsible for it, so nothing falls through the cracks in a shared inbox. Each ticket can have at most one assignee, and the person you choose receives the reply notifications and can answer the customer directly from their own email. This guide shows you how to assign a ticket from the ticket detail page.
How to assign a ticket in Cornerspot
Tickets are assigned from the ticket detail page at /dashboard/support-hub/support/{id}. Here's the quickest path, start to finish.
1. Open the ticket inbox
From the left-hand menu, open Support Tickets and choose Ticket Inbox to reach your shared queue at /dashboard/support-hub/support.
2. Open the ticket and find the assignee control
Click the ticket you want to route. In the conversation header you'll see the assignee control — by default it reads Unassigned, alongside the status and priority controls.
3. Open the list of teammates
Click the assignee control to open a dropdown of your teammates. You can also press the a key anywhere on the ticket to open this menu instantly. The first option, Unassigned, lets you take ownership back off the ticket at any time.
4. Pick the teammate
Choose the person who should own this ticket. The control updates to show their name, and the ticket is now assigned to them.
Good to know
- One owner at a time: A ticket has at most one assignee. Picking a new teammate replaces the previous one; choosing Unassigned clears it.
- The assignee stays in the loop: Whoever is assigned receives reply notifications and can answer the customer right from their own email inbox.
- Keyboard shortcut: Press a on a ticket to open the assignee menu without reaching for the mouse.
- Filter by assignee: In the inbox, the Filter by Assignee dropdown includes quick options for Assigned to me and Unassigned, so you can focus on your own queue or pick up orphaned tickets.
Assign tickets in bulk
To route several tickets at once, select their checkboxes in the inbox to reveal the bulk action bar, then use Assign to me to take a batch yourself or Unassign to clear ownership — the fastest way to work through a backlog.