Every word your visitors see inside the chat widget — the greeting on the launcher, the headings above the pre-chat form, the offline message, the post-send confirmation — is yours to customize. It all lives on the Copy card in Live Chat Settings. This guide walks through each field and how to save your changes.
How to edit your chat widget's wording in CornerSpot
Open Live Chat Settings → Branding at /dashboard/chat/settings/branding and scroll to the Copy card. The live preview on the right updates as you type, so you can see exactly what your visitors will see.
1. Edit the Greeting
The Greeting is shown in the panel header when the widget opens, and on the launcher itself. Replace it with something warm and on-brand — for example, “Hi 👋 We usually reply in a few minutes.”
2. Set the Title and Subtitle
The Title and Subtitle appear above the pre-chat form — the Title is the heading, and the Subtitle is the supporting line beneath it. Use them to tell visitors who they're reaching and what to share.
3. Reword the offline message
The Offline title and Offline subtitle are shown when no agents are available, so visitors know what to expect. Edit them to set the right tone for after-hours requests.
4. Blank fields fall back to their default
Every field shows a placeholder — that text is the default wording CornerSpot uses when you leave the field blank. So you only need to edit the strings you want to change; the rest keep their sensible defaults automatically.
5. Save your changes
When you're happy with the wording, click Save changes in the bar at the bottom of the page. (A Discard option is there too if you want to revert your edits before saving.)
Every field on the Copy card
- Greeting — shown in the panel header on open, and on the launcher.
- Title — the heading above the pre-chat form.
- Subtitle — the sub-text directly under the Title.
- Empty state — the prompt shown before any messages have been exchanged.
- Awaiting representative — the status line shown after the visitor's first message, until a teammate claims the chat.
- Offline title and Offline subtitle — shown when no agents are available.
- Post-send confirmation and its subtitle — shown once a chat is turned into a ticket.
Leave any field blank to use its default. The placeholder text you see in each field is exactly what visitors get when you don't set your own wording.
Where your changes apply
Saved copy is picked up automatically by every embedded widget — on your CornerSpot website, the Members Portal, and any external site you've embedded the widget on. There's no snippet to update; the next time the widget loads, your new wording is live.