Attachments help customers show you exactly what they're seeing — a screenshot of an error, a receipt, a document. Your attachment policy lets you decide whether customers can attach files to support tickets at all, and which file types you'll accept. This guide shows you how to set it.
How to set your attachment policy in Cornerspot
The policy lives in Support Settings at /dashboard/support-hub/settings on the Attachments tab. It applies to every customer upload — from the Members Portal and from email.
1. Open the Attachments tab
From the left-hand menu, open Support Tickets, choose Support Settings, then select the Attachments tab.
2. Turn customer uploads on or off
The Allow attachments switch controls whether customers can attach files at all. When it's off, the upload control is hidden in the portal and any direct uploads are rejected. Leave it on to accept files.
3. Choose System defaults or a Custom list
Under Allowed file types, pick how strict you want to be:
- System defaults — accept the full set of file types Cornerspot recommends (images, PDFs, common documents, and more).
- Custom list — hand-pick exactly which file types customers can upload.
4. Pick the file types you accept
With Custom list selected, check or uncheck each file type. Anything you uncheck is rejected if a customer tries to attach it.
5. Check the limits
Below the file types, Cornerspot shows the limits in plain language — how many files a customer can attach per message, and the size cap on each file. These limits apply to every customer upload.
6. Save your changes
Click Save changes to put your policy into effect. (The Reset button next to it discards any unsaved edits.)
7. Your policy is set
Your attachment policy now applies to every new upload from the Members Portal and email — so customers can only send the file types you've allowed, within your limits.
Good to know
- Off means off everywhere: turning attachments off hides the upload control in the portal and rejects any direct uploads via the API or email.
- Custom list is a subset of the defaults: you can only narrow the recommended set — you're choosing which of the supported types to accept.
- Limits are enforced for customers: the per-message count and per-file size cap shown on the page apply to portal and email uploads.
- It applies to incoming files: the policy governs what customers can send you, keeping your inbox tidy and safe.