The Support Hub is your team's home base for customer support in Cornerspot. It brings every support ticket into one shared, keyboard-driven queue — so however a request comes in, your whole team works it from the same place. This guide gives you the lay of the land: the three cards on the Support Hub page and the three ways tickets arrive.
Opening the Support Hub
From the left-hand menu, open Support Tickets to land on the Support Hub at /dashboard/support-hub. The page is split into two parts: three action cards at the top, and a "Where your support tickets come from" story below.
The three cards
Ticket inbox
The Ticket inbox card opens your shared queue at /dashboard/support-hub/support, where you triage, reply to, assign, and resolve every ticket. It's the screen your team spends the most time in.
Categories
The Categories card deep-links to your category settings. Categories are the tags you and your customers apply to tickets, and they keep the inbox sortable as volume grows.
Support Settings
The Support Settings card opens everything else: email branding for the messages customers receive, your ticket categories, the attachment policy, and who gets notified when a new ticket arrives.
Where tickets come from
Scroll down to the "Where your support tickets come from" section to see the three intake channels. They all feed the same shared inbox, so you can tune each one without touching the others.
01 — Members Portal
Signed-in customers open tickets themselves from the Members Portal, with their account and contact already attached — so your team opens the ticket with full context and no back-and-forth.
02 — Live Chat
When a Live Chat conversation needs follow-up, it becomes a tracked support ticket that carries the visitor and the transcript into the same inbox.
03 — Your team
However a ticket starts, it routes to one queue your team works together — categorized, assignable, and notifying the right people.
Good to know
- It's a plan feature: The Support Hub is available on plans that include Support Tickets. If your current plan doesn't include it, the page shows an upgrade screen with the feature's highlights and an Add Support Tickets button instead of the cards.
- One shared inbox: No matter which channel a ticket comes from, your team works it from the same queue — so nothing falls through the cracks.
- Start with the inbox: If you're not sure where to go first, open the Ticket inbox — it's the heart of the Support Hub.
Where to next
- Learn the vocabulary: ticket statuses, priorities, assignment, and the difference between a public reply and an internal note.
- Set up your categories so the inbox stays organized from day one.
- Brand your support emails and choose who gets notified about new tickets in Support Settings.