Sometimes Stripe needs a little more from you after you’ve connected your account — extra verification details about your business or a bank account to pay out to. When that happens, your Cornerspot Payments page shows a “Stripe needs more information” notice and charges are paused until you provide what Stripe is asking for. This guide shows you where to find that notice and how to clear it so your customers can pay again.
What “Stripe needs more information” means
When you connect Stripe, Stripe periodically reviews your account to keep payments secure and compliant. If it needs additional details, it flags the account for review. In Cornerspot, the Payments settings page reflects that flag with a notice that reads: “Your account is connected but Stripe has flagged it for review. Charges are paused until this is resolved.” You can still record manual payments (cash, check, bank transfer) in the meantime — only online card and bank payments through Stripe are affected.
How to resolve it
You’ll review what Stripe is asking for, provide it in Stripe’s own dashboard, then come back to Cornerspot and refresh the status.
1. Open the Payments settings page
From the dashboard, select Accept Payments in the left-hand menu (under Members & Billing). This opens your Payments page, which always shows your current Stripe connection status.
2. Find the “Stripe needs more information” notice
If your account has been flagged, the page shows the Stripe needs more information heading and lists the specific requirements Stripe is waiting on — for example, an External Account (a bank account for payouts). While this notice is showing, online charges are paused.
3. Click “Resolve on Stripe”
Review the listed requirements, then click Resolve on Stripe. This opens your Stripe dashboard, where you provide the missing details directly to Stripe — they’re handled entirely on Stripe’s side, not in Cornerspot. Complete each item Stripe asks for.
4. Come back and click “Refresh status”
Once you’ve finished in Stripe, return to the Cornerspot Payments page and click Refresh status. Cornerspot re-checks your account with Stripe and updates the page. It can take a moment for Stripe to finish processing what you submitted, so if the notice is still showing, give it a few minutes and refresh again.
5. Back to “Connected to Stripe”
When the requirements are cleared, the page returns to Connected to Stripe with Charges and Payouts shown as Enabled. Online payments resume automatically — the “Pay” buttons on your invoices and in the member portal start working again.
Good to know
- Charges stay paused until it’s resolved. Your customers won’t be able to pay online while the notice is showing, but you can still record manual payments against invoices.
- The fix happens in Stripe. Cornerspot points you to exactly what’s needed; you provide it in Stripe’s dashboard, then refresh the status here.
- Requirements can recur. Stripe may ask for information again as your business grows or details change — the same Resolve on Stripe → Refresh status flow applies each time.
- Nothing is lost. Resolving a flagged account doesn’t affect past payments; it simply re-enables future charges.