When you finalize and send an invoice, your customer can pay it themselves in the member portal — securely, in a few clicks. This guide walks through exactly what they see, so you can support them through it with confidence. (Online payment requires you to have connected Stripe — see the Payments setup guides.)
How a customer pays an invoice
Your customer starts in the portal, opens the invoice, and steps through a short, secure checkout. Here’s the whole flow.
1. They sign in to your portal
Your customer opens your member portal and signs in with their email and password. Everything below happens on their side — there’s nothing for you to do once the invoice is sent.
2. They open Invoices and click “Pay”
On the Invoices page, every Open or Overdue invoice shows a Pay button on its row (paid invoices show a Receipt button instead). They can also open the invoice and click Pay this invoice, or use the Make a payment page — all three open the same secure checkout.
3. The secure checkout opens
The pay modal opens showing the Amount due and the security mark “256-bit TLS · Encrypted end-to-end.” Your customer chooses a saved card or bank account, or selects Use a new payment method to enter one (with the option to save it for next time).
4. They review and pay
On the Review step, the modal summarizes the invoice, the amount, and the method they’re paying with. They can tick “Email a receipt to your billing email”, then click Pay. A brief “Processing your payment” step follows, and then a confirmation showing “{amount} paid” and a Confirmation # — the modal notes “A receipt has been sent to your billing email.”
What happens after they pay
- The payment is recorded instantly. The invoice moves to Paid (or Partially paid if it was a partial amount), and the balance updates on both their side and yours.
- A receipt is emailed automatically. Your customer can also find every receipt later on the portal’s Receipts page.
- You see it in the dashboard. The payment appears on the invoice’s Payments card and in your dashboard’s recent-payments widget.
- Funds go to your Stripe account. Customers pay into your connected Stripe account directly — CornerSpot never holds the money.
Helping your customers pay
- Connect Stripe first. The Pay buttons and this checkout only appear once you’ve connected a payment processor.
- Send a reminder. For an unpaid invoice, use Send reminder from the invoice detail to email a nudge with a link to pay.
- Saved methods are faster. Customers who save a card or bank account check out in fewer steps next time — and can enable auto-pay on subscriptions.
- It’s the same secure flow everywhere. The invoice detail, the Invoices list, and the Make a payment page all open the same encrypted checkout.