When a member needs help inside your members portal, they look for a way to reach you. The support email setting controls the address shown to your customers in the portal, so questions land in the right inbox instead of getting lost. This guide shows you how to set it.
How to set the support email shown in your member portal in Cornerspot
The support email lives in Portal Settings, on the Branding tab. Here’s the quickest path, start to finish.
1. Open Portal Settings
From the dashboard, open Members Portal in the left-hand menu, then choose Portal Settings. You’ll land on the Branding tab, where your portal options live.
2. Find the Support email field
On the Branding tab, scroll to the Support email field. This is the address your members will use to contact you for help from inside the portal.
3. Enter your support address
Type the email address you want members to reach you at — for example support@acme.co. Use an inbox you actively monitor, such as a shared support or help mailbox, so member questions don’t go unanswered. Leave the field blank if you’d rather not show a support email at all.
4. Save your changes
Click Save changes. The support email is applied to your portal on each member’s next load — there’s nothing for your customers to do.
Where the support email appears
Once saved, the support address you entered is what your members see when they go looking for help in the portal — it’s the contact point for the Support section of the member experience. Members can reach out to that address directly, and their messages arrive in the inbox you chose. To remove it later, clear the Support email field and save again.
More portal settings
- Branding: Set your brand name, logo, favicon, and accent color so the portal looks entirely like yours — all on the same Branding tab.
- Login greeting: Add a custom welcome message on the portal sign-in page.
- Live chat: Turn on in-portal live chat from the Live chat tab for real-time support alongside your support email.
- Menu & sections: Choose which sections appear in the portal and rename them to match your customers’ vocabulary.