Sometimes you need to pause someone's access to your member portal — an employee who has left a customer, a billing dispute, or a security concern. In Cornerspot you can suspend a portal user in seconds, right from the Portal Users table. Suspending blocks their sign-in everywhere without deleting their account, so you can restore access just as quickly when the time is right. This guide shows you how.
How to suspend a portal user in Cornerspot
Suspending a user takes just a few clicks from the Portal Users page — no need to open their profile first.
1. Find the user and click the Suspend icon
From the dashboard, open Portal Users. Locate the person whose access you want to pause and click the Suspend (pause) icon in the Actions column of their row. The Suspend action only appears for users who currently have active or invited access.
2. Review the confirmation
A confirmation dialog appears so you don't pause someone's access by accident. It explains that suspending pauses portal access on every account the user is connected to, and that they won't be able to sign in until you reactivate them.
3. Confirm the suspension
Click the Suspend button in the dialog to confirm. The user's access is paused immediately, and any active sign-in sessions they have are ended.
4. The user is suspended
The user's membership status now reads Suspended, and the row's action flips to Reactivate so you can restore access whenever you're ready. That's all there is to it.
What happens when you suspend a portal user
Suspending is a reversible pause — not a deletion. The user's account, profile, and history all stay intact:
- Sign-in is blocked: The user can no longer sign in to the portal, and any active sessions are ended right away.
- Every membership is paused: If the user belongs to more than one account, suspending pauses their access across all of them at once.
- Nothing is deleted: The user record, their linked contact, and their documents remain — suspending simply switches their status to Suspended.
- Fully reversible: When you're ready to restore access, use Reactivate (the play icon that replaces Suspend on the row), and the user can sign in again immediately.
How to reactivate a suspended user
Restoring access is just as quick as pausing it:
- Open Portal Users and find the suspended user (you can filter by Suspended membership status to narrow the list).
- Click the Reactivate (play) icon in their row.
- Their status returns to active and they can sign in to the portal again.
Suspend vs. revoke vs. delete
Cornerspot gives you three ways to take access away from a portal user — pick the one that matches the situation:
- Suspend: A temporary, reversible pause. Best when you expect to restore access later.
- Revoke access: Removes the user's access to an account while keeping the user record. Use this for a more permanent removal that still preserves history.
- Delete portal user: Removes the portal user entirely. This cannot be undone (the underlying contact and audit history are preserved), so reserve it for users who should no longer exist in the portal at all.
Tips for suspending users safely
- Read the confirmation dialog: It spells out that access is paused everywhere — review it before confirming.
- Suspend before you delete: When you're unsure, suspend first; you can always reactivate, but a delete cannot be undone.
- Use filters to keep track: Filter the Portal Users list by membership status to see who is currently suspended.