When someone leaves a company, changes roles, or should no longer be able to sign in to your members portal, you can revoke their access. Revoking immediately removes a portal user's access across every account they're connected to and signs them out — without deleting their record. This guide shows you how, and explains how revoking differs from deleting a portal user.
How to revoke a portal user's access in Cornerspot
Portal users are managed from the Portal Users page. Each user's row has a Revoke access action that removes their access in just a couple of clicks.
1. Open Portal Users
From the dashboard, open Members Portal in the left-hand menu, then choose Portal Users. You'll see everyone who can sign in to your portal, along with their membership and invitation status.
2. Click the Revoke access icon
Find the person whose access you want to remove. In their row, click the Revoke access icon (the circle-slash) in the Actions column.
3. Review the confirmation
A Revoke portal access? dialog appears so you don't remove access by accident. It explains that revoking permanently removes the user's access on every account — and that they can be re-invited later, which starts a fresh invitation flow.
4. Confirm the revoke
Click the Revoke button in the dialog to confirm. The user's access is removed right away and they're signed out of the portal.
5. Access is revoked
The user's membership status updates to Revoked in the list. They can no longer sign in, but their record stays in place for your reference.
Revoke vs. delete: what's the difference?
Both actions live on the Portal Users page, but they do different things:
- Revoke access removes the user's ability to sign in on every account and signs them out immediately, while keeping their portal user record. It's permanent, but you can re-invite the person later — which begins a brand-new invitation flow.
- Delete portal user removes the portal user record entirely. Their underlying contact record and audit history are preserved, but the portal account itself is gone. This also cannot be undone.
Reach for Revoke when you want to cut off access but keep a clear record of who had it; reach for Delete when you want to remove the portal account altogether.
What happens when you revoke access
- Access ends everywhere: Every account the user belongs to is set to revoked, so they lose access across all of them at once.
- They're signed out: Any active portal sessions are ended immediately — they can't keep using the portal on an open tab.
- The record remains: The portal user stays in your list with a Revoked status, so you keep a clear history of who had access.
- Re-invite anytime: If the person needs access again later, invite them once more from their contact — this starts a fresh invitation.
Tips
- Use Suspend for a temporary pause: If you only need to block access for a while (and plan to restore it), use Suspend instead — it pauses access and can be reactivated, no re-invite needed.
- Revoke from the detail page too: Opening a portal user's detail page gives you the same Revoke access action alongside their full activity and membership history.
- Filter to find the right person: Use the filters on the Portal Users page to narrow the list by account or status before revoking.